Microsoft just disclosed today the road map and first set of features for its upcoming release of Microsoft Speech Server 2007. Beginning in May, beta testers will have the opportunity to preview and provide feedback on Speech Server 2007, which should be released later this year. Speech Server is Microsofts next-generation speech and telephony platform to help contact centers and businesses meet the challenge of reducing costs while improving automated customer services on the telephone.

Speech Server 2007 will provide full support for (SALT)Speech Application Language Tags and Voice Extensible Markup Language, which will let users choose the development standards that work best for them. Plus, Speech Server can easily plug into existing telephony infrastructures to deliver more cost-effective and integrated customer service operations. Contact center and business managers will also have access to new monitoring tools that can identify performance issues and opportunities to help ensure that the system is efficiently and accurately addressing caller inquiries.

Speech Server will also include native support for VoIP, providing companies with a powerful platform that can grow with changing business and technology needs. The platform will natively support Session Initiation Protocol (SIP) and Real-Time Transport Protocol (RTP) as core communications protocols for out-of-the-box support for IP telephony and interoperability with leading VoIP gateways.


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